Frequently Asked Questions

Karpadu is a local car rental platform that helps you compare and book affordable rental cars. Easily reserve vehicles from trusted local providers in Chania, Heraklion, Rethymno, and beyond.

Simply choose your desired pick-up and drop-off locations (such as airports, ports, or hotels), select your rental dates, pick your preferred vehicle, and complete your secure online booking.

Yes, drivers must be at least 19 years old and hold a valid driver's license to rent a car through Karpadu.

We accept cash, debit cards, credit cards, and prepaid cards. If you choose full insurance, you can pay at pickup without a credit card or deposit. For basic insurance, some rental providers may require a credit card. All payment conditions are displayed clearly during the booking process.

Yes, you can modify or cancel your booking for free up to 48 hours before the rental starts. Check our cancellation policy for further details.

No credit card is required when you choose full insurance. All Karpadu rentals that include full insurance come with zero deposit, and no credit card needed at pickup. If you select basic insurance, some rentals may require a credit card as a security guarantee. We always show the conditions clearly before you book.

Yes. Basic insurance is always included in your rental. You can also upgrade to full insurance, which offers full protection with no deposit, and no credit card required at pickup.

Yes! Most of our partners offer car delivery directly to your hotel, Airbnb, or any custom location within the city. Just fill in the delivery address and time during your booking.

If an accident occurs, contact your rental provider's emergency support and local authorities immediately. Keep documentation handy for insurance purposes and assistance.